General Terms of Service

These terms constitute a binding agreement between WestAce Casino and all registered users. By creating an account and accessing casino services, players acknowledge having read, understood, and accepted these terms in their entirety. The casino reserves the right to modify terms with reasonable notice, typically through email notification and prominent site announcements. Continued platform usage following term updates constitutes acceptance of revised provisions. Players disagreeing with changes may close accounts and withdraw remaining balances before new terms take effect.

Account Registration Requirements

Prospective players must be at least 18 years old or meet the legal gambling age in their jurisdiction, whichever proves higher. Registration requires accurate personal information including full legal name, date of birth, residential address, and valid email address. Players submit these details under penalty of account termination if discovered to be fraudulent. The casino employs verification procedures confirming identity and address through government-issued identification and recent utility bills or bank statements. Verification typically occurs before first withdrawal processing, though the casino reserves the right to request documentation at any time.

Each individual may maintain only one account. Multiple account creation violates terms and results in closure of all associated accounts plus forfeiture of balances and winnings. Players sharing households or IP addresses must notify support to avoid mistaken multi-account flags. Corporate entities, partnerships, or groups cannot register accounts as the casino serves individual retail players exclusively. Professional gamblers, casino employees, and affiliates face restrictions or outright prohibition depending on circumstances and potential conflicts of interest.

Deposits and Withdrawals

Players bear responsibility for selecting appropriate payment methods and understanding associated fees charged by intermediary processors. The casino does not impose deposit fees though some payment providers apply their own charges. Minimum deposit amounts vary by method, typically ranging from €10 to €50. Maximum deposits protect players from impulsive large transfers, with limits adjustable through support contact after account history review. Deposited funds become available immediately in most cases, though certain payment methods may experience clearing delays.

Withdrawals require identity verification completion and potential security checks for large amounts or unusual activity patterns. Processing times vary by payment method, with e-wallets completing fastest and bank transfers requiring several business days. The casino processes withdrawals manually during business hours, with requests submitted during weekends or holidays experiencing delays until staff return. Players withdrawing via methods different from their deposit method face additional verification to prevent money laundering and fraud. Withdrawal limits apply based on player VIP tier, with standard accounts capped at €10,000 monthly and higher tiers enjoying elevated limits.

Bonus Terms and Wagering Requirements

All bonuses activate subject to specific terms including wagering requirements, game restrictions, maximum bet limits, and expiration periods. Players must review individual promotion terms before opting in as conditions vary between offers. Standard welcome bonuses require 35x wagering on the bonus amount, calculated independently from deposit contributions. Maximum bet restrictions of €5 per spin apply during active wagering periods, with violations resulting in bonus forfeiture. Games contribute differently toward wagering completion, with slots typically counting 100% while table games contribute reduced percentages.

Bonus hunting, abuse, and irregular play patterns result in bonus removal and potential account closure. The casino monitors betting patterns for signs of systematic exploitation including low-risk strategies designed to convert bonuses with minimal gambling. Players found abusing promotions forfeit bonuses, associated winnings, and potentially their account access. Bonus terms prohibit transferring, selling, or exchanging promotional offers between players. Winnings derived from bonus play remain withdrawable only after completing all wagering requirements and satisfying maximum conversion caps where applicable.

Responsible Gambling Policies

WestAce provides multiple tools helping players maintain control over gambling activity. Deposit limits restrict total amounts deposited over daily, weekly, or monthly periods. Loss limits cap cumulative losses across specified timeframes regardless of deposit availability. Session time limits prompt players after predetermined durations, encouraging breaks and preventing marathon sessions. Reality checks display pop-up reminders showing session duration and financial results at configured intervals.

Players may request cooling-off periods ranging from 24 hours to six months, during which account access suspends but funds remain secure. Self-exclusion provides permanent account closure with reactivation prohibited for minimum periods, typically six months to five years depending on jurisdiction. The casino honors self-exclusion commitments rigorously, rejecting reactivation requests during excluded periods even if players subsequently change their minds. Family members or associates concerned about player welfare may contact support to discuss intervention options, though account privacy restrictions limit information disclosure without player consent.

Prohibited Activities and Account Closure

The casino prohibits activities including but not limited to: fraudulent payment methods, money laundering, collusion with other players, use of automated betting software, exploitation of software defects, and abusive behaviour toward staff. Players engaging in prohibited conduct face immediate account closure with balance forfeiture. The casino cooperates with law enforcement investigating illegal activities and reports suspicious transactions to appropriate financial authorities. Players residing in restricted jurisdictions face account closure if discovered, with balances returned minus any ill-gotten winnings derived from unauthorized access.

The casino reserves the right to close accounts at its discretion with or without stated reason, though legitimate players receive balance refunds excluding forfeited bonus funds. Dormant accounts inactive for 12 consecutive months may incur monthly maintenance fees until balance exhaustion or reactivation. Players receive email notifications before fee assessment, providing opportunity to withdraw funds or resume activity. Deceased player accounts close upon notification with balances transferred to estates following proper legal documentation.

Dispute Resolution and Complaints

Players dissatisfied with casino decisions may escalate complaints through formal dispute resolution procedures. Initial complaints direct to customer support, which attempts resolution through management review. Unresolved disputes escalate to the licensing authority, whose decisions carry binding authority over both parties. The casino maintains records of all transactions, bets, and communications for evidence purposes during dispute proceedings. Players must file complaints within reasonable timeframes, typically 30 days from disputed events, to qualify for consideration.

Alternative dispute resolution through independent mediation services provides additional recourse for serious conflicts involving significant funds. These neutral arbitrators review evidence from both parties before rendering decisions. The casino commits to cooperating fully with legitimate dispute resolution processes while defending against frivolous or bad-faith complaints. Players pursuing legal action must do so within licensing jurisdiction, waiving rights to class-action participation in favour of individual binding arbitration as specified in terms acceptance.